Lindsay Connolly LLC

("Company,"“we,"“our,"“us")

Last Updated: October 30, 2026

BY ACCESSING OR USING WWW.LINDSAYCONNOLLY.COM OR WWW.LINDSAYCONNOLLYCONSULTING.COM, OR ANY LANDING PAGES, FUNNELS, QUIZZES, OR CONTENT HOSTED ON THIRD-PARTY PLATFORMS CONNECTED TO EITHER DOMAIN (COLLECTIVELY, THE "SITE"), YOU ("USER," "YOU," "YOUR") AGREE TO THESE TERMS OF SERVICE. IF YOU DO NOT AGREE, DO NOT USE THE SITE.

I. OVERVIEW

By using this Site, you confirm that:

• You are at least 18 years old.

• You have the authority to enter into this agreement.

• You will comply with these Terms and all applicable laws.

We may update these Terms at any time. Changes become effective immediately when posted. Continued use of the Site constitutes acceptance of the modified Terms.

II. SITE USE

You agree to use the Site for lawful purposes only. You must not:

1. Provide false, misleading, or incomplete information.

2. Impersonate another person or entity.

3. Upload or transmit harmful, defamatory, obscene, fraudulent, infringing, or abusive content.

4. Attempt to interfere with or compromise Site security, functionality, or performance.

5. Use Site content for commercial purposes without written consent.

6. You are responsible for ensuring your personal information is accurate and current.

III. FREE RESOURCES, PURCHASES & REFUNDS

Free Resources

The PEAK Operations Clarity Quiz, free downloads, and complimentary Consultation Calls are provided at no cost and for informational purposes only. A Consultation Call is required before booking any paid service; completing one does not obligate either party to work together.

Paid Offerings

By clicking "Buy Now," "Enroll," "Purchase," "Pay Invoice," or similar language, or by signing a proposal or client agreement, you agree to pay for the selected product, service, or program ("Offerings"). Unless a separate Terms of Purchase or signed client agreement applies, the following terms govern.

Digital Products

Digital items (toolkits, templates, downloads, workbooks, etc.) are non-refundable due to the nature of instant access.

Strategic Mapping Model™ & Consulting Engagements

The Strategic Mapping Model™ and all 3- and 6-month consulting engagements are non-refundable once purchased. Session scheduling and rescheduling policies will be provided at the time of booking.

Operations Retainers

Operations Retainers are monthly engagements with an hourly allocation set out in your client agreement. They provide hands-on operations support directly inside your business from Lindsay and her team.

Terms for Operations Retainers:

• Retainer fees are billed in advance each month.

• Monthly hours do not roll over if unused.

• Unused hours are forfeited and are not eligible for refund or credit.

• Hours used beyond your monthly allocation are billed at the hourly rate in your client agreement.

• All retainer fees and overages are non-refundable.

Client Agreements

If you have signed a separate proposal, contract, or client agreement with us, that agreement governs your engagement. Where it conflicts with these Terms, the signed agreement controls.

Chargebacks

Initiating a chargeback is a violation of these Terms. You agree to contact us directly to resolve any billing concerns.

IV. INTELLECTUAL PROPERTY RIGHTS

All materials provided on the Site or through our Offerings — including text, designs, templates, digital products, videos, systems, frameworks (including the PEAK methodology and the Strategic Mapping Model™), and other intellectual property (collectively, the "Materials") — are owned by Lindsay Connolly LLC.

You are granted a limited, personal, non-transferable, non-exclusive license to view and download one copy for personal use only.

Without our explicit written permission, you may not:

• Copy, modify, or create derivative works from the Materials.

• Publish, sell, or distribute the Materials.

• Share access to the Materials.

• Make any commercial use of the Materials.

Unauthorized use may result in termination of access without refund and potential legal action.

V. AI-GENERATED CONTENT DISCLAIMER

Some guidance, recommendations, or deliverables provided through our services may be generated or assisted by artificial intelligence tools

You acknowledge that:

1. Al-generated content may contain errors.

2. You are responsible for evaluating all outputs for accuracy and suitability.

3. We are not liable for decisions made based on Al-assisted content.

VI. LIMITATION OF LIABILITY

To the fullest extent permitted by law, we are not liable for any direct, indirect, incidental, special, punitive, or consequential damages arising from:

• Your use of the Site or our Offerings.

• Service interruptions, errors, viruses, or technical failures.

• Loss of profits, income, data, business opportunities, or goodwill.

• Third-party actions, services, tools, or links.

• Unauthorized access to or alteration of your data.

Regardless of cause, our total liability shall not exceed $100.

Some jurisdictions do not allow limitations of liability. In those places, our liability is limited to the maximum amount allowed by law.

VII. PROFESSIONAL DISCLAIMER

We provide operations strategy, fractional operations leadership, systems consulting, training, and organizational support. All guidance is based on our experience, frameworks, and professional methodologies. However, we do not and cannot guarantee specific results or outcomes.

Your success depends on many factors outside our control, including your skills, consistency, team capacity, implementation, and follow-through.

We do not provide:

1. Legal advice

2. Financial, tax, or accounting services

3. HR or compliance advice

4. Mental health or medical guidance

You agree to consult with licensed professionals before making decisions in these areas, and you acknowledge that all business decisions you make are solely your responsibility.

VIII. THIRD-PARTY TOOLS & EXTERNAL LINKS

The Site may include links or integrations with third-party platforms such as HIghLevel, Stripe, ThriveCart, Google Workspace, or others.

We are not responsible for:

• Content on third-party websites.

• Their availability, accuracy, or privacy practices.

• Damages or losses that arise from their use.

Use of third-party platforms is at your own risk.

IX. INDEMNIFICATION

You agree to indemnify and hold us harmless from any claims, costs, damages, losses, or expenses (including legal fees) arising from

1. Your use of the Site or Offering.

2. Your violation of these Terms.

3. Your misuse of our content or intellectual property.

4. Your interactions with third parties through the Site.

X. ONLINE COMMERCE

During purchases, your information may be collected by us and/or third-party payment processors. We are not responsible for:

1. Processing error

2. Delivery issues

3. Merchant policies

4. Refunds or disputes handled by external platforms

You release us from claims related to your interactions with third-party services.

XI. GOVERNING LAW & DISPUTE RESOLUTION

These Terms are governed by and construed in accordance with the laws of the State of Ohio, without regard to its conflict of law principles.

If a dispute arises, the parties agree to attempt good-faith negotiation first. If unresolved, the dispute will be submitted to binding arbitration administered by the American Arbitration Association. Arbitration may occur virtually or in Ohio, at the Company's discretion. Each party is responsible for its own legal fees unless otherwise determined by the arbitrator.

XII. SEVERABILITY

If any provision of these Terms is found invalid or unenforceable, all remaining provisions remain in full effect.

XIII. ASSIGNMENT

You may not assign or transfer these Terms. We may assign our rights or obligations at any time.

XIV. ENTIRE AGREEMENT

These Terms, together with any signed client agreement, constitute the full agreement between you and the Company regarding the use of the Site and supersede all prior versions or understandings.

XV. CONTACT

For questions or concerns, please email: [email protected]